Returns & Exchanges

We want you to be completely satisfied with your Aquatalia purchase. If you are not satisfied with your order, you may return or exchange eligible items within 30 days from the date your order was shipped.

Return Policy Details:

  • Returns and exchanges are accepted within 30 days of the shipment date.
  • Items must be in new, unworn condition, with the original packaging and all tags attached.
  • Returned items must be accompanied by the original packing slip or order invoice.
  • A return authorization number is required for all returns. Please follow the instructions below to initiate your return.

Non-Returnable Items:
For health and safety reasons, we cannot accept returns on certain items.

How to Return an Item:

  1. Initiate Your Return: To start the return process, please visit our online returns portal. You will need your order number and email address.
  2. Get Your Authorization: Follow the steps in the portal to receive your return authorization number and instructions.
  3. Package Your Item: Securely package the item(s) in the original box or a similar shipping box. Please include the original packing slip or a copy of your invoice inside the package. We recommend using a traceable shipping method.
  4. Ship Your Return: Mail your return package to the address provided in your return instructions. The return authorization number must be clearly written on the outside of the box.

Return Processing:

  • Once your return is received and inspected at our facility, we will process your refund or exchange.
  • You will receive an email notification confirming the completion of your return.
  • Refunds will be issued to the original form of payment. Please allow time for the refund to appear on your account statement.
  • Exchanges are subject to product availability.

International Returns:

  • Customers outside the designated region may be subject to different return policies and shipping fees. Please refer to the information provided at checkout and in your order confirmation email.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will work to resolve the issue promptly.

Need Help?

For any questions regarding your return or our policy, our customer service team is here to assist you. Please contact us for further support.