Frequently Asked Questions (FAQ)
What is your shipping policy?
We offer complimentary ground shipping on all orders within the United States. Expedited shipping options are available for an additional fee. Orders are processed on business days, Monday through Friday, excluding major holidays. You will receive a tracking number via email once your order ships. For full details, please see our Shipping Policy page at aquataliastyle.com.
How long will it take to receive my order?
Delivery times depend on the shipping method you select at checkout.
- Standard Ground: 3-7 business days.
- Expedited: 2-3 business days.
- Second Day Air: 2 business days.
- Next Day Air: 1 business day.
Please note these times are estimates and begin from the shipment date, not the order date.
Do you ship internationally?
Yes, we ship to a number of international destinations. Please note that any applicable import duties, taxes, and customs fees are the responsibility of the recipient and are not included in the merchandise total or shipping cost. For a list of countries and more information, please visit our International Shipping page at aquataliastyle.com.
What is your return policy?
We accept returns on full-price items within a specified period from the delivery date. Items must be in their original, unworn condition with all tags attached. Final sale items, including those purchased during promotional events, are not eligible for return or exchange. For complete details, please review our Return Policy at aquataliastyle.com.
How do I start a return?
To initiate a return, please log into your account on our website and navigate to your order history. Follow the prompts to generate a return authorization. We recommend using a trackable shipping service for your return. For step-by-step instructions, please visit our Return Policy page at aquataliastyle.com.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package’s progress. You can also check the status by logging into your account on our website.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payments through PayPal.
How can I care for my footwear?
Our footwear is crafted from a variety of premium materials, including weather-protected leathers and suedes. Specific care instructions vary by material. For detailed guidance on how to clean and protect your specific pair of shoes or boots, please visit the Product Care section at aquataliastyle.com.
I have a question that isn’t answered here. How can I get help?
For any further questions, our dedicated customer service team is ready to assist you. Please use our Contact Us form, and we will respond to your inquiry as quickly as possible.